Every Zoompass customer receives launch and implementation support, training, and QA support from the Technical Launch Manager. Post-launch, every customer receives ongoing, 24/7 support from on-call QA Engineers.
Each customer implementation is supported by an Individual Account Manager, Technical Launch Manager, and Support Engineer
Zoompass launch team provides support and customization of front end UI (including cosmetic changes, module alteration, added functionality, changes to data structures, and assistance with third-party integration)
Launch team provides Quality Assurance support and procedures
Account Manager provides marketing and business development support in concert with customer product launch
Technical Launch Manager provides training and materials regarding user management, system management, and Zoompass Remarketer
Ongoing technical and operational support from QA Engineer
All key exchange operators functions are housed through a single, web-based administrative dashboard.
Key controls handled through this operator UI include:
Fully-configurable fee management ladder
Manager tools for products and product pair
Risk management administration
Managing user accounts and settings
Overseeing user verification (KYC)
Overseeing user deposits and withdrawals
The platform includes an Administrative API available to all operations, which can be used to embed Zoompass system controls into operator’s existing administrative suite.
Listing users and user information
Set/Get user info
Wallet functions (Get Wallet Balances, Get Public Addresses, Get Accounts, Get Address by Account)
Set/Modify Verification Levels and Limits
Process Withdrawal and Deposit Tickets
Retrieve Market Data and Trade/Order Information
Bulk Cancel Orders
Automated Market Making
Platform customers have access to the Zoompass Remarketer, an automated market making application that can increase depth and breadth of the operator’s order book by populating it with quotes from external venues, subject to regulatory constraints dependent on traded products and jurisdiction.
Remarketer features include:
Sources liquidity from the deepest digital asset order books
Parameter-rich risk management for range of market conditions
Capable of sourcing multiple pairs and multiple levels
Full auditing and reporting suites
Front End Templates
A portfolio of UI templates – including those for Retail, Intermediate, and Trading interfaces – is available to all platform customers. Operators may customize or implement templates directly. New interfaces may be adapted from existing templates, or written wholesale based on system APIs.
All UI templates feature:
Flexible widget modules for rapid site deployment
Suite of landing pages, including
Features Release Cycles
The Zoompass Platform is regularly updated with ongoing improvements to security, performance, end-user features, and operator tools.